Thank you for choosing HomeStyle Perch (www.homestyleperch.com). We hope every customer is satisfied with their purchase of our dining chair. If you are not satisfied with the product you received, you can apply for a return according to the following return policy.
- Return Period
HomeStyle Perch offers a 30-day return period.
You can contact us to apply for a return within 30 days of receiving your order.
Return requests submitted after 30 days may not be accepted.
- Return Policy for Opened Items
HomeStyle Perch supports returns of opened items.
Even if you have opened the packaging and inspected the product, you can still apply for a return if the item meets the following conditions:
The item has not been damaged by human error;
The accessories are complete;
The item has no obvious signs of use damage;
The item can be returned normally.
We recommend that customers keep the original packaging when inspecting the item for return shipping.
- Return Request Process
To return an item, please contact us within the return period using the following methods:
Email: dining@homestyleperch.com
Please provide:
Order number;
Purchaser’s name;
Contact email;
Reason for return;
Product photos (if related to product issues).
After confirming your return request, our customer service team will provide you with a detailed return address and return instructions.
- Return Address
Please do not send the item directly to any address. Unconfirmed returns may not be processed promptly.
Return Address:
Email: dining@homestyleperch.com
- Return Shipping Costs
If you request a return for the following reasons:
Personal reasons;
Not meeting expectations;
Incorrect selection;
Return shipping costs are usually borne by the customer.
If the item has:
Damaged upon receipt;
Incorrect item;
Clearly inconsistent with order information;
Please contact us, and we will assist you according to the actual situation.
- Refund Processing Time
After receiving and inspecting the returned goods, we will process your refund within a reasonable timeframe.
Refund Process:
After the returned goods are delivered and confirmed: Refunds will be processed within 3 business days;
Refund arrival time depends on your payment method and bank processing speed.
The original order amount will be refunded to the original payment method according to the eligible refund policy.
- Returned Goods Requirements
To ensure smooth return processing, please ensure:
The goods are intact;
All accessories are included;
No damage caused by improper use;
Use appropriate packaging for shipping.
Additional damage caused by improper packaging during shipping may affect refund processing.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
If the order has not yet entered the delivery process, we will do our best to assist with cancellation.
If the order has already been shipped, it will need to be processed according to the return procedure.
- Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Email: dining@homestyleperch.com
Thank you for your understanding and support. HomeStyle Perch will continue to provide a convenient and worry-free shopping experience for our US customers.